Privacy Policy for Online Doctor Appointment Booking

Last Updated: January 24, 2026

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our online doctor appointment booking platform. By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you register or book an appointment, we may collect:

Name, age, gender, and date of birth
Contact information (phone number, email address, residential address, pincode)
Medical information relevant to your appointment (symptoms, medical history, if provided)
Payment information (processed securely through payment gateways; we do not store complete card details)
Government-issued identification (if required for verification)

1.2 Automatically Collected Information

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, clicks, booking history)
Location data (if you enable location services)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

To facilitate appointment booking and management
To process payments and send booking confirmations
To communicate with you regarding appointments, cancellations, or rescheduling
To send appointment reminders and notifications
To improve our services and user experience
To comply with legal obligations and regulatory requirements
To prevent fraud, abuse, or misuse of our platform
To provide customer support and respond to your queries
To send important updates about our services (with your consent)

3. Data Storage and Security

3.1 Data Storage

Your data is stored on secure servers with appropriate technical and organizational measures
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law
Medical records and appointment history may be retained for legal and medical compliance purposes

3.2 Security Measures

We use encryption (SSL/TLS) to protect data transmission
Access to personal information is restricted to authorized personnel only
Regular security audits and updates are performed
Payment information is processed through PCI-DSS compliant payment gateways

Note: While we implement reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

With Healthcare Providers: We share necessary information (name, contact, medical details) with doctors and clinics to facilitate appointments
With Service Providers: We may share data with third-party service providers (payment processors, SMS/email services, cloud storage) who assist in operating our platform
Legal Requirements: We may disclose information if required by law, court order, or government regulations
Medical Emergencies: Information may be shared with healthcare providers in case of medical emergencies
Business Transfers: In case of merger, acquisition, or sale, your data may be transferred to the new entity
With Your Consent: We may share information with third parties if you explicitly consent

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

Access: Request a copy of your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal and medical record retention requirements)
Data Portability: Request your data in a structured, machine-readable format
Withdraw Consent: Withdraw consent for data processing where applicable
Opt-out: Unsubscribe from marketing communications (you will still receive essential service-related communications)
Lodge a Complaint: File a complaint with the relevant data protection authority

To exercise these rights, please contact us using the contact information provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

7. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services (payment gateways, SMS providers, etc.). This privacy policy does not apply to third-party services. We encourage you to review their privacy policies.

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Medical Information and HIPAA Compliance

Medical information shared on our platform is treated with the highest level of confidentiality
We comply with applicable medical data protection regulations
Medical records are shared only with authorized healthcare providers for treatment purposes
We maintain strict access controls for medical information

10. Data Retention

We retain your personal information for:

As long as your account is active or as needed to provide services
As required by law (medical records may need to be retained for extended periods)
To resolve disputes, enforce agreements, or comply with legal obligations

Upon account deletion, we will delete or anonymize your data, except where retention is required by law.

11. International Data Transfers

Your information may be transferred to and stored on servers located outside India. By using our service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification (if you have provided an email address)
Displaying a notice on our platform

Your continued use of our service after such changes constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any applicable data protection regulations.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: privacy@dhanantari.com
Phone: [Insert phone number]
Address: [Insert address]

Data Protection Officer: If you wish to contact our Data Protection Officer, please email: dpo@dhanantari.com